Recalibrating your existing GCC with the AI Edge

Global Capability Centres (GCCs) are evolving from back-office engines centred on cost advantage, efficiency, and scale, to strategic powerhouses – innovation centres, transformation hubs and business growth drivers for global enterprises.

The GCC of the future is not just digital-first, it’s AI-native – driven by a shift from process-centricity to tech-centricity to people-centricity. Hence the need to “prepare and empower the workforce to adapt and succeed in a tech-driven ecosystem”^*6.

The shift is already happening – vast talent pools, infrastructure, and cost benefits have made India, China, Canada, Mexico, Malaysia, Vietnam, Philippines, Eastern Europe (Poland), and Latin America (Mexico, Colombia) popular GCC destinations. Companies are either establishing new GCCs in these locations, or rejigging their existing GCCs with strategic investments in AI and ML, cloud, data analytics, automation, robotic process automation, cybersecurity.

India remains the global leader in GCCs, hosting over 1,800 centres that contributed $64.6 billion in revenue in 2024, with projections to surpass $100 billion by 2030 – NASSCOM^*2

In 2024, over 78% of new GCCs in India prioritized digital capabilities^*7 (AI, machine learning, cloud computing). Despite this intent and action, there remains a gap…

9 in 10 Leaders Predict Talent Demand will Outpace Supply by 2030 (India)^*4

Sustained and wide-scale AI adoption requires a shift in talent dynamics – new talent pools, AI-ready next-gen skills, and AI- mindset. Businesses must now recalibrate their existing GCCs with the AI edge at every level i.e.

process, strategy and people. People are a key driver of any knowledge ecosystem, and hence, building a holistic and future-ready talent ecosystem is crucial to GCC success.

What does the AI Talent Edge look like?

In India, only 19% leaders are betting on AI and 6% on retention to bridge the GCC talent gap.^*4

Not just in emerging GCC hubs like India, but world over, there is a rising need for urgent workforce strategies to address mounting talent pressures in sync with AI-first capabilities and skills. Some of the top skills required for GCC are AI/ML optimization, cybersecurity, Complex problem solving/ High computing, Cloud architecture, and Blockchain^*4. This is a specialized, high-quality talent, and whether you are looking to set up a new GCC or to future-ready an existing GCC, seamless access to such talent is a necessary starting point. A shift towards GCC-as-a-Service model is enabling organizations to set up and manage their GCCs efficiently using third party expertise, therein, reinforcing their role in driving global digital transformation.^*7

A 5X growth in GCC-as-a-Service model in 2024, vis-à-vis 2023^*7

Third party experts can help unleash a talent edge by incorporating AI throughout the employee lifecycle, from workforce planning, to talent acquisition to talent management workflows such as upskilling, total rewards, and retention…

• AI Workforce Planning and Workforce Management: AI’s deep data capabilities can identify existing skills, future skills and skill gaps by gathering internal and market talent intelligence, and matching these with business needs.
• AI-powered Hiring: AI talent platforms can accurately and speedily match skills with talent, thereby broadening talent communities and aiding skills-first hiring with efficiency and effectiveness.
• Digital-first Upskilling: AI-led personalized learning platforms can give a realistic skills view, recommend cross-industry learning, and curate upskilling and reskilling journeys specific to STEM talent.
• AI-led Total Rewards: For making more strategic impact, Total Rewards in GCCs will shift towards monitoring and recognising “impact”. AI Rewards Platforms can foster impact-based recognition, personalized rewards, purpose-driven incentives, and experiential rewards – leading to better employee retention.
• AI for Employee Experience: AI-powered platforms can integrate intentional career design for GCC STEM talent. Personalized career paths, workplace flexibility, learning and development, culture and wellbeing, or DEI – AI talent platforms can deliver a meaningful EX by way of data-driven customization.

AI, thus, has the power to accelerate workforce readiness by curating specialized talent interventions and ensuring “right talent at the right place at the right time”, for the high-growth GCC sector globally.

The Solvecube AI-Edge: How Solvecube can help?

Solvecube’s understands that new-age GCCs requires a special lens a specialized strategy.

Whether recalibrating an existing GCC for AI success, or setting up a new GCC from scratch, specialized and strategic talent expertise is the game changer.

Our Strategic Workforce Solutions for GCC are built on the bedrock of 300+ years of combined domain experience – a leadership team that is dedicated to making people strategy and talent solutions fast, accessible & cost effective.

• Strategic Advisory and Consulting: We enable GCCs to set up – build, transfer – shift, implement new strategies, and support GCC leaders to carve a talent advantage.
• Talent Skills-scaping: Our AI proficiency provides a specialized skills view and talent view, helping GCCs take the right talent decisions based on diverse demographics such as skills, location, language and other business success dynamics.
• Talent Planning: We curate an end-to-end talent hiring strategy by tapping into our AI-driven talent database, advising you “where to hire – who to hire – how to hire” for business growth.
• Recruitment and Hiring: We take over your operational heavy lifting of recruitment – conducting talent-profile matching, sourcing-shortlisting-selections, and actual talent search for GCC domain.
• Organization Development and Change Readiness: We consult on aspects related to talent strategy, talent optimization, talent rejigs, change management, and other strategic decisions to power your future-ready talent strategy.

We have been there, done that… be it identifying new locations for new GCC builds , or handholding a GCC movement to India – solutions backed by creativity, commitment and consciousness of the GCC landscape.

Till now, GCC talent has been gripped by challenges like unprecedented growth, evolving market demands, education-training mismatches, demographic shifts, and rapid tech disruption. AI presents an opportunity to equip talent and organizations to stay ahead of the curve through pre-emptive adaptation and innovation.

The future of GCCs demands not just adopting new technologies but also empowering organizations and people to master them.

Solvecube goes beyond tech adoption – we offer end-to-end talent solutions to up your business strategy with the AI edge.

Join us on this mission to make talent the new currency for GCC success through AI-driven talent strategy.

Reference Sources:

*1. https://www.ey.com/en_in/newsroom/2024/11/gen-ai-a-top-priority-for-70-percent-gcc-s-in-india-more-than-half-leveraging-it-to-boost-ops-and-customer-experience-ey-survey

*2. https://community.nasscom.in/communities/global-capability-centers/gcc-annual-report-2024

*3. GCC Report 2025, NLB

*4. PeopleMatters GCC India Talentscope 2025

*5. The Transformational Journey of GLOBAL CAPABILITY CENTERS (GCCs) in INDIA

*6. Shaping the Future of GCCs in India, Newgen.

*7. GCC Industry Brief, Feb 2025, Inductus